Experienced in designing for high-stakes, technically complex, and heavily regulated environments, rooted in hands-on care work, social services, and a solid grasp of business.
Modern TMS for a logistics team stuck in the past
Web app · TMS · GIS
Replaced outdated tools with a system built around how dispatchers actually work. Response efficiency improved by 94%.
Scheduling that works for everyone
Mobile app · Healthcare SaaS · Calendar redesign
Navigated competing needs across multiple user personas to redesign a calendar that genuinely served all of them — built in close collaboration with the people who'd use it every day.
Better engagement for a sustainability nonprofit
Web app · Nonprofit · Responsive design
Improved navigation and mobile usability for Ki Culture's member portal — focusing on how small structural changes could meaningfully shift how members participate and contribute.
48 hours. Real problems. Multiple award wins
Hackathons · Short-term projects · Cross-functional collaboration
Designed user-centered solutions under extreme time pressure — recognized for impact, accessibility, and clarity.
Design toolkit 🛠️
Bringing ideas to life
Figma
UX/UI Design & prototyping
Miro
Wireframing & ideation
Framer
UX/UI Design & prototyping
BOOX
Sketching, ideation, & documentation
Maze
User testing and discovery
Azure DevOps
Project management & task tracking
Ways of working 💡
UX Design
Crafting seamless user journeys and wireframes for complex workflows
UX Research
Conducting user testing and analyzing insights to inform better design decisions
Prototyping
Building interactive prototypes to gather feedback and iterate quickly
Collaboration
Fostering positive, open communication across teams to drive alignment and deliver impactful solutions
Testimonials 💬
Hear from the people who’ve seen my work up close
Jo is an effective UX designer who consistently delivers, even with a heavy workload. Her dedication to research and accessibility ensures her designs are inclusive and user-friendly. She's a team player with a positive attitude who contributes significantly to project success.
— Sr Director of UX, HCHB
Working with Jo was a joy. Jo's flexibility, patience, and collaborative spirit brought our ideas to life. I’m proud of what we achieved together.
— Megan, Product Manager, 48in48
Jo’s ability to identify the right user problems to solve is unparalleled. Jo excels at crafting intuitive web and mobile solutions that truly meet user needs
— Kris, UX Design Director, HCHB
Jo designs with empathy and understanding, leading to thoughtful, user-focused solutions.
— John, Customer, HCHB
Hi, I'm Jo! 👋
I’m a Product Designer with over four years of experience crafting intuitive and impactful digital experiences for SaaS platforms, mobile apps, and responsive systems. With a background in social work, I bring a user-centered approach, solving complex problems with empathy, creativity, and a focus on real-world impact.
I specialize in workflow optimization, AI-powered tools, and design systems to create seamless and scalable solutions. My experience spans healthtech, enterprise UX, and accessibility, ensuring that technology is intuitive, efficient, and accessible to all users.